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Terms and Conditions

By purchasing from our store, you agree to the following terms and conditions.

Privacy Policy

We respect your privacy and are committed to protecting your personal data. When you make a purchase on our website, your information is shared with our trusted third-party fulfillment partner, Printful, Inc., to process and fulfill your order.

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Printful processes personal data in compliance with data privacy laws, including the General Data Protection Regulation (GDPR) for European customers and the California Consumer Privacy Act (CCPA) for California residents. If you reside in a region with similar privacy laws, your data is handled in accordance with those regulations.

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Personal information is only used to fulfill your orders and improve our services. Printful does not knowingly collect or sell information about users under 18. If you are under 18, please refrain from using our services.

For more details about data processing, feel free to contact us at info@honeyshaven.net.

Information we Collect

When you make a purchase, we collect and share the following information with our fulfillment partner, Printful, Inc., to process your order:

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  • Identifiers: Name, shipping and billing address, email, and phone number.

  • Payment Information: Details related to billing and payments (excluding full payment card numbers).

  • Order Details: Information about the products you purchase or consider.

  • Device Information: IP address, browser, and device type for security and analytics.

  • Geolocation Data: General location based on your IP address.​

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This information is used solely for order fulfillment and improving your shopping experience.

How We Collect and Use Your Information

We collect your personal information in the following ways to fulfill orders, improve services, and communicate effectively:

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How We Collect Data​

  • Directly from You: When you make a purchase, sign up for emails, or contact us.

  • Automatically: Via cookies and similar technologies when you browse our website.

  • From Social Media: If you interact with us on platforms like Instagram or Facebook.

  • From Merchants or Other Sources: To process orders and ensure smooth service.​

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How We Use Your Data​

  • Order Fulfillment: To process and deliver your purchases.

  • Legal Obligations: To comply with applicable laws and prevent fraudulent activities.

  • Customer Support: To respond to inquiries and provide support.

  • Service Improvements: To analyze and personalize your experience on our website.

  • Marketing: To send promotional emails or recommend products you might like.

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Your data is handled securely and only used for the above purposes.

Information About Our Customers and Data Sharing

Customer Data


When you place an order on our website, we collect certain personal information necessary to fulfill your purchase, including your name, email address, phone number, shipping address, and other relevant details. We process this data through our fulfillment partner to provide services efficiently. For questions about how this data is managed, please refer to our fulfillment partner’s privacy practices.

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Sharing Your Information


We may share your personal information with trusted third parties in the following circumstances:​

  • Service Providers: To support order fulfillment, customer support, and secure payment processing.

  • Payment Processors: For billing, fraud detection, and financial reporting.

  • Shipping and Manufacturing Partners: To produce and deliver your products.

  • Analytics and Marketing Providers: To improve our services and tailor your experience.

  • Legal Compliance and Protection: If required to comply with legal obligations or protect our interests.

  • Affiliates: Within our corporate family for legitimate business purposes.

  • Business Transfers: In case of corporate changes like mergers or acquisitions.

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We ensure these third parties comply with applicable data protection laws and handle your data securely.

Retention Periods

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Specifically:

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  • Account Holders: Data is stored while your account is active.

  • Non-Account Users: Data related to purchases is retained as required for legal and tax obligations.

  • Post-Termination: After you stop using our services or delete your account, we may retain data for purposes such as dispute resolution, fraud prevention, compliance with legal obligations, and legitimate business interests.

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We also retain anonymized or aggregated data for analysis and service improvements, as permitted by law.

Information Security

We implement reasonable organizational, technical, and administrative measures to safeguard your personal data. However, we recommend:

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  • Using strong passwords for your account.

  • Logging out after your session.

  • Avoiding sharing sensitive personal information unnecessarily.

Your Choices

Account Management


You can access, update, or delete your account information through your account settings or by contacting us at info@honeyshaven.net. Additional verification may be required to confirm your identity.

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Email Communications​

  • Promotional Emails: Unsubscribe at any time by following the link in the email or contacting us.

  • Non-Promotional Emails: These include important service-related communications and cannot be opted out of.

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Cookies and Tracking​

  • Cookies: For details on managing cookies, refer to our Cookie Policy.

  • Do Not Track: While some browsers support “Do Not Track” features, our services currently do not respond to such signals. Learn more at http://www.allaboutdnt.com.

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Analytics


We use Google Analytics to improve our services. You can opt out of data collection by Google Analytics using their opt-out tool: https://tools.google.com/dlpage/gaoptout.

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Legal Privacy Rights


Depending on your location, you may have additional rights under privacy laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR). For more information, refer to our region-specific disclosures or contact us to learn how to exercise your rights.

Additional Disclosures for European Residents

If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you have specific rights under the General Data Protection Regulation (GDPR).

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A. Roles

Controller: We act as a data "controller" when we process information directly from users to provide our services (e.g., you purchase directly from us).
Merchant: Printful processes data on behalf of us as a Merchant.

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B. Lawful Basis

We process personal data based on:

  • Consent: You provide explicit consent for specific purposes.

  • Contractual Necessity: Processing is required to perform a contract.

  • Legal Obligation: Compliance with applicable laws.

  • Legitimate Interests: Our processing supports our legitimate business needs, as long as they don’t override your fundamental rights.​

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C. Data Transfers

Your data may be transferred to our parent company in the United States, affiliates in countries such as Latvia, Poland, Spain, and the UK, or other service providers globally. To protect your information during such transfers, we adhere to safeguards such as the European Commission’s Standard Contractual Clauses and other approved measures.

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D. GDPR Rights

As a data subject under GDPR, you have the right to:

  • Access, Rectification, and Erasure: Access your data, correct inaccuracies, or request deletion.

  • Data Portability: Receive your data in a usable format or transfer it to another provider.

  • Restriction or Objection: Limit or object to specific data processing activities.

  • Withdraw Consent: Revoke consent for specific data processing at any time.

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E. GDPR Complaints

If you have concerns about how your data is processed, you can contact:

Additional Disclosures for California Residents

California residents have rights under the California Consumer Privacy Act (CCPA) regarding their personal information:

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A. Roles

We and or Printful acts as either:

  • Business: When collecting data directly from you for our services.

  • Service Provider: When processing data on behalf of Merchants to fulfill orders. If you are a Merchant’s customer, please review the Merchant’s privacy policy for guidance on exercising your rights.

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B. Rights Under CCPA

California residents have the right to:

  • Know what personal information we collect, use, and share.

  • Access specific pieces of personal information we have collected.

  • Delete personal information, subject to certain exceptions.

  • Opt Out of the sale of personal information (we do not sell personal information).

  • Non-Discrimination: Receive equal service and pricing, even when exercising your privacy rights.

To exercise these rights, please see the section How to Exercise Your Legal Rights below.

Notice at Collection

To learn more about:

  • Categories of personal information we collect: Refer to Information Collected About Users and Merchants.

  • How we use personal information: See How We Use Your Data.

  • Methods of collection: Refer to How We Collect Your Data and our Cookies Policy.

  • Data disclosure: See Categories of Personal Information Disclosed and Categories of Recipients.

  • Retention periods: Refer to Retention Periods.

Categories of Personal Information Disclosed and Categories of Recipients

Printful discloses the following categories of personal information to specific types of third parties:

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Service Providers

  • Hosting and Online Services: Identifiers, Device and Unique Identifiers, and Geolocation Data.

  • Manufacturing Services: Identifiers, Device and Unique Identifiers, and Geolocation Data.

  • Email Service Providers: Identifiers, Device and Unique Identifiers, and Geolocation Data.

  • Payment Processors: Identifiers, Device and Unique Identifiers, and Payment Information.

  • Analytics and Digital Marketing Providers: Device and Unique Identifiers, and Geolocation Data.

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Other Recipients

  • Legal Advisors, Legal Process, and Protection: Information as legally required.

  • Affiliates: Any relevant data as necessary for business operations.

  • Business Customers (Merchants): Identifiers and Commercial Information.

  • Business Transfers: Relevant data for legitimate business transitions.

  • Facilitating Requests: Identifiers, Device and Unique Identifiers, Geolocation Data, and Content for social networking or specific customer requests.

Your Legal Rights Under the CCPA

As a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

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1. Right to Know

You may request the following details about the prior 12 months of data collection, free of charge:

  • Categories of personal information collected.

  • Sources of personal information.

  • Purposes for collecting the information.

  • Categories of third parties the information is disclosed to.

  • Specific pieces of personal information collected.​

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You can make a verifiable consumer request to know this information up to twice per 12 months.

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2. Right to Access

You can request access to the personal information we’ve collected about you, as permitted by law.

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3. Right to Delete

You have the right to request the deletion of personal information we hold, subject to certain exceptions.

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4. Right to Correct

You may request that we correct inaccuracies in your personal information, subject to applicable exceptions.

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We do not discriminate against California residents for exercising their rights under the CCPA.

Right to Opt-Out of the Sale or Sharing of Personal Information

Under the CCPA, California residents have the right to request that we refrain from selling their personal information.

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  • Definition of Sale: The CCPA defines "sale" broadly to include sharing personal information for monetary or other valuable consideration.

  • Our Practices: We may transfer personal information to:

    • Advertising partners for delivering interest-based ads.

    • Merchants regarding your commercial information.

These practices may qualify as a “sale” under the CCPA.

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How to Opt-Out

  1. Submit a request not to sell your personal information.

  2. Use an opt-out preference signal, such as the Global Privacy Control (GPC), in your browser.

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Limitations

Certain circumstances may limit the ability to opt-out. For more information, refer to How to Exercise Your Legal Rights Under GDPR, CCPA, or Heightened U.S. Privacy Laws below.

Notice of Disclosure for a Business Purpose

For details on the categories of personal information disclosed and the third parties involved, refer to How Do We Disclose Your Information?

Notice of Sale

We sell personal information to:

  • Third-party advertising partners for delivering interest-based advertisements.

  • Merchants regarding relevant commercial information.

We do not knowingly sell personal information of California residents aged 16 years or younger.

Notice of Use of Sensitive Personal Information

We do not use sensitive personal information for purposes other than those permitted under the CCPA. Specifically, we do not use this information to derive characteristics about California residents.

Notice of Financial Incentives

We offer programs like discounts or coupons that may qualify as a “financial incentive” under the CCPA.

  • Data Collected: Participation in these programs typically requires providing personal information, such as your name and email address.

  • Value Assessment: The value of your personal information is related to the value of the benefits (e.g., discounts or coupons) provided minus the costs incurred by us to offer the program.

  • Withdrawal: You can withdraw from participation at any time by contacting us as described in the applicable program terms.

Additional Disclosures for Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia Residents

Residents of these states have rights under their respective Heightened U.S. Privacy Laws, which align with the CCPA and include:

  • Colorado Privacy Act

  • Connecticut Data Privacy Act

  • Delaware Personal Data Privacy Act

  • Indiana Consumer Data Protection Act

  • Iowa Consumer Data Protection Act

  • Montana Consumer Data Privacy Act

  • Oregon Consumer Privacy Act

  • Tennessee Information Protection Act

  • Texas Data Privacy and Security Act

  • Utah Consumer Privacy Act

  • Virginia Consumer Data Protection Act

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Key Rights Under Heightened Privacy Laws

These laws provide similar protections as the CCPA and may include additional rights. Definitions of “Personal Data” and “sensitive data” align with the respective state laws and do not include legally exempt information.

For further details, including how we collect, use, and share your data, refer to the sections How We Use Your Data, How We Disclose Your Information, and Retention Periods.

Notice of Collection

For a detailed overview of the categories of personal information we collect, please refer to:

  • Information Collected About Users and Merchants

  • How We Use Your Data

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For information on third parties with whom we share personal information, see:

  • How We Share Personal Data With Third Parties

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Additional Notice and Consent

In some instances, as required under Heightened U.S. Privacy Laws, we may collect or use additional types of personal information only after providing you with proper notice and obtaining your consent.

Your Rights Under Heightened U.S. Privacy Laws

If you reside in a state governed by Heightened U.S. Privacy Laws, you are entitled to specific rights regarding your personal information. Below is a summary of your rights and how to exercise them:

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1. Right to Access Information / Correct Inaccurate Data

  • Request access to your personal data, including the purposes of collection and the third parties/service providers with whom we share it.

  • Correct inaccurate or incomplete personal data.

  • If you reside in Oregon, you can also request a list of the specific third parties to whom we’ve disclosed your personal data.

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2. Right to Deletion of Personal Data

  • Request the deletion of personal data collected directly from you, subject to certain legal exceptions.

  • If your request cannot be fully honored, we will explain the reason in our response.

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3. Right to Correct

  • Request corrections to inaccurate or incomplete personal data, subject to certain exceptions.

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4. Right to Opt-Out of Sale of Personal Data

  • Opt-out of any sale of your personal data to third parties.

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5. Right to Data Portability

  • Request a copy of personal data previously provided to us in a portable format, where we act as a data controller.

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6. Right to Opt-In to Processing of Sensitive Data

  • Provide opt-in consent before we collect or process sensitive personal data, as required under applicable law.

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7. Right to Opt-Out of Targeted Advertising

  • Opt-out of targeted advertising based on your activities over time and across websites or applications.

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8. Right to Opt-Out of Profiling

  • Opt-out of having your personal data processed for profiling that leads to decisions with legal or similarly significant effects.

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9. Right to Appeal

  • If we deny your request regarding the above rights, you may submit an appeal within 45 days of our decision by emailing Printful at privacy@printful.com.

Limitations and How to Exercise Your Rights

  • These rights may be subject to certain legal limitations.

  • For detailed information on how to exercise your legal rights and any restrictions that may apply, see How to Exercise Your Legal Rights Under GDPR, CCPA, or Heightened U.S. Privacy Laws above.

Nevada Opt-Out Rights

If you are a Nevada resident, you have the right to request that we do not sell your personal information. However, we do not currently sell personal information as defined under Nevada law.

To confirm this or request email verification of this policy, please contact us via email with the subject line and body stating “Nevada Opt-Out of Sale.”

How to Exercise Your Legal Rights Under GDPR, CCPA, or Heightened U.S. Privacy Laws

If applicable laws protect your personal data, you can exercise your rights using the procedures below:

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A. Verification Requirements

  • We may require specific details (e.g., name, address, phone number, account number) to verify your identity.

  • Government-issued ID or date of birth may also be requested.

  • If identity verification is not possible, we may deny your request to know or delete your data.

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B. Requests to Know, Access, and Delete Information

  • Access personal data and account-related details through Account Settings by logging into your Printful account.

  • Submit requests via:

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C. Correction Requests

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D. Opt-Out of Sale, Profiling, and Behavioral Advertising

  • Use the Opt-Out Form or email privacy@printful.com to submit requests related to:

    • Sale of personal data

    • Profiling

    • Cross-context behavioral advertising

While we do not sell or share data for these purposes, contact us if you suspect unauthorized sharing by third parties.

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E. Right to Data Portability

  • Request your data in a machine-readable format by emailing privacy@printful.com.

  • If your jurisdiction does not guarantee portability rights, your request may be denied.

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F. Authorized Agents

  • Residents in California, Colorado, or Connecticut may use authorized agents to act on their behalf.

  • Written, signed consent must be provided, and identity verification may still be required.

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G. Responding to Requests as a Controller or Covered Business

  • We aim to respond to verified requests:

    • Within 45 days under the CCPA and most Heightened U.S. Privacy Laws.

    • Within 30 days for European residents under GDPR.

    • Extensions (up to 45 days) may be granted with an explanation.

  • Multiple requests in a 12-month period may incur a reasonable fee.

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H. Responding to Requests as a Processor or Service Provider

  • If data has been processed on behalf of a Merchant, contact the Merchant directly for any data-related requests.

  • If you contact us, provide the Merchant’s name to help us coordinate your request.

Links to Third-Party Sites

Our Services may include links to other websites or services. These operate independently and have their own privacy policies. We encourage you to review them.

Privacy Policy Changes

We may update this Privacy Policy or Printful's Terms and Conditions from time to time. Please review this page periodically for updates.

Complaints

  • Direct Users: Contact us or your data protection authority if you believe your data has been unlawfully processed.

  • Merchant Customers: Direct complaints to the us before contacting Printful.

Contact Information

For further questions regarding personal data or this Privacy Policy, reach out to us at:

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Outside the EEA

Printful Inc.
Attn: Data Protection Officer
11025 Westlake Dr
Charlotte, NC 28273
United States

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Within the EEA

AS “Printful Latvia”
Attn: Data Protection Officer
Raina Bulvaris 25
Riga, LV-1050
Latvia

Email: privacy@printful.com

Payment Information

We accept major credit cards and other secure payment options. All transactions are processed securely, and your payment information is never stored on our servers.

More Terms and Conditions

For comprehensive information regarding additional Terms, Conditions, and Frequently Asked Questions, we kindly direct you to Printful's official resources. Please visit their website or contact their support team directly for detailed policies, guidelines, and assistance tailored to your needs.

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